Bilingual Customer Service Representative

Talentcor is as of now searching for Bilingual Call focus agents for a customer in Mississauga These positions offer involvement with an awesome organization and can prompt to lasting arrangements. In the event that you are a well-talked, advanced and proficient client benefit rep with incredible deals aptitudes please observe underneath:

Work RESPONSIBILITIES

Effectively offer items to set up clients by means of numerous client contact channels through up-offering and cross-offering set up items and presentation of new brands and bundles which brings about expanded volume and productivity.

Resolve all inbound and outbound bolster demands per set up rules.

Distinguish and go about as an organization represetative by offering best deals projects to drive client esteem and develop the client’s drink business.

Convey proficient record administration for assigned clients.

Use powerful relational abilities to guarantee client desires are effectively accomplished with all interior/outside partners.

Effectively listen to client request and apply work learning to precisely total the important demand to guarantee consumer loyalty.

Examine account call history and utilize pertinent assets/instruments to issue tackle and settle on fitting choices to address client’s issues and resolve issues.

Heighten client issues inside set up rules to guarantee opportune determination.

Comprehends execution measurements and enhances quality and capacities to meet and additionally surpass objectives.

Guarantee new/overhauled procedures are comprehended and quickly connected to client cooperations by means of instruments/assets.

Get to various framework applications all the while to viably give deals and administration to clients.

Effectively take part and contribute in engagement and group building exercises.

Help with undertakings per business needs.

Work REQUIREMENTS

Secondary School Diploma or comparable

2 years client benefit involvement

Bilingual in French

1 year deals understanding

Demonstrated capacity to impart influentially, successfully and in an expert way

Demonstrated capacity to convey adequately both verbally and in composing

Exhibited capacity to give extraordinary client benefit

Shown capacity to effectively work autonomously and in a group domain

Shown capacity to issue explain and give suitable arrangements in light of client needs and organization destinations

One year encounter working in different PC applications

Solid tender loving care and time administration aptitudes

Exhibited capacity to comprehend strategies/rules and utilize them as proposed

Inclinations:

Deals involvement in buyer items

Call Center understanding

AA or Bachelor’s Degree

Learning of AS400 frameworks. Benefits

Apply:

Please submit your resume as a Word.doc to Kwame Diko kdiko@talentcor.com

Please also include a brief but powerful statement as to why you feel you are the best candidate for this role.

Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we are only able to respond directly to those candidates being selected for an interview.

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