Bilingual Inbound Customer Service Agent

Organization:    Concentrix

Area:     Dartmouth, NS

Particular Requirements:

The CSR helps individuals by giving astounding client benefit utilizing learning of items, frameworks and methodology, to meet or surpass the part’s desires. The CSR handles a wide assortment of calls and distinguishes benefit issues and starts proper activity to determine any worries.

RATE: $13.00 PER HOUR (French/English)

HOURS OF OPERATION:

Monday – Friday 7:00 AM – 9:15 PM

Saturdays 7:00 AM – 4:15 PM

Sundays 11:00 AM – 4:15 PM

Obligations:

Gives data with respect to customer program arranges including data identifying with record status, benefit issues (ex late/missed conveyance), charging request, brief and perpetual cancelations, installments and general data.

Explores modernized framework to enter new deals arrange from groups, stands (shopping centers/appears), web or outsider telemarketing providers.

Guarantees all approaching email and faxes (by means of electronic organization) got are followed up on.

Explores electronic framework to upgrade database as required.

Answer to messages and faxes got by Customers and Contractors when important to accomplish issue determination.

Guarantee all value-based information are effectively entered in the framework/database.

On the off chance that asked for by the Customer or Contractors, a subsequent call is directed keeping in mind the end goal to accomplish issue determination as per models.

Assesses requirement for call acceleration and advances uncertain grumblings to Team Leader for determination or more definite data.

Basic Qualifications:

Training/Knowledge: High School instruction

Encounter/Skill: Minimum 1 year of direct client benefit involvement in a comparative part. Great PC abilities and involvement in a Windows situation.

TO APPLY:

Contact: dartmouth.recruiting@concentrix.com

Concentrix is an Equal Opportunity Employer.  We thank all applicants however; only those under consideration will be notified.

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