Manager Solution Consultant, Malaysia

May 15, 2017 noman imran 0

Job Description The key responsibility is to take the lead in technical sales engagement along with the sales team and channel partners, e.g. to provide support in various sales activities such as presentations, demos,  response to RFP & tenders on technology related components, technology proposal preparation and ensure all customers’ requirement are properly relayed to the project delivery team for deployment. In addition, the individual shall perform independent research and evaluation of emerging contact center related technologies for value-added. To utilizes the strong technical consulting background to run client requirement discovery sessions and map the technology and services offered by the company with the current and future business strategy of the clients. Communicate with the project delivery team in developing User Requirement Specifications. Prepare technical solution proposal according to customers’ need. Responses to customers’ RFQ, RFP and tenders that related to technology. Technology solution presentation to different group of stakeholders. Participating in any new contact center related solution research and evaluation process. Performs any other related duties as assigned by management. To provide timely and accurate reporting for all pre-sale activities. Requirements:  Bachelor’s degree in any technology related. Minimum 3 years of working experience in contact center and BPO technical and business solutions design with proven record of designing and implementing solutions. Has experience analyzing, designing, documenting the implementation of service oriented enterprise-level BPO technology (Business Process Outsourcing) environment. Has extensive level of business and industry acumen; keeps current with trends and able to converse with client on issues and challenges. Ability to partner across various functional groups including account executives, sales specialists, product development, marketing and strategic partners. Ability to work effectively in a complex matrix environment of high-level professionals. Capable of utilizing strong interpersonal, verbal, presentation and writing skills to successfully interact with clients. Strong customer and sales focus with the ability to influence prospect client.

Project Coordinator, Malaysia

May 15, 2017 noman imran 0

Job Description Min. Diploma or similar qualification With related working experience is an added advantage Fresh graduates are encouraged to apply Email: keyprsb@gmail.com

Assistant Manager Call Center Technology, Malaysia

May 15, 2017 noman imran 0

Job Description Purpose: Responsible to plan, coordinate, and supervise all activities related to the design, development, and implementation of BPO’s Call Center Technologies and related ICT systems and software applications. The Call Center Technology Manager is also responsible to provide proven communication skills, problem-solving skills, and knowledge of best practices to guide the Call Center Technology team on work/issues related to the design, development, and deployment of mission-critical ICT and software systems related to BPO Call Center Technology. Area of responsibilities: Supervise the projects and responsibilities of the Call Center Technology team. Provide presales solution support on BPO Call Center Technology. Focal point for all technical activities with specified customers and projects. Design-in support of BPO Call Center technology. Support of customers through production test and field deployments. Project management of day to day technical support activities related to BPO Call Center Technology. Call Center Technology team project and process management. Liaising with Sales and Presales on solution development. Support sales and presales teams to convince customers and partners on BPO Call Center solution advantages Requirements: Minimum Bachelor’s Degree in Technology related domain. Cisco certified telephony specialist. At least 3 year experience in Contact centre technology. Proven management ability. Ability to motivate in a team-oriented, collaborative environment. Ability to set and manage priorities judiciously. Ability to manage time and resources efficiently. Excellent interpersonal skills. Exceptional analytical, evaluative, and problem-solving abilities. Exceptional service orientation. Excellent judgment including negotiation and conflict resolution skills. Self-motivated with the ability to make decisions in a changing environment and anticipate future needs. Must poses good communication skill with all stakeholders. Must be equipped with proper analytic and logic skill to understand clients’ needs in order to provide the right technology solution. Must be able to lead the team to the right technology direction along with company business direction. Must poses good understanding in contact centre technology solution inclusive of telephony, CTI, IVR, application and available technology in market ready to be deploy for contact centre needs.

Lodging Partner Associate – Burmese Language Support, Malaysia

May 15, 2017 noman imran 0

Job Description Responsibilities: Respond to inventory management inquiries Contact lodging partners to resolve issues (questions, changes, etc.) Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc. Provide EPC user maintenance functions Proactively call lodging partners to resolve future issues Qualifications Fluent proficiency & comprehension in Burmese is required and English (preferred). Knowledge in other APAC language(s) is an added plus. Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way Strong ability to multi-task while effectively communicating with partners/customers Strong time management skills Ability to develop effective solutions to difficult problems or situations Is confident about his/her ability to contribute effectively Independently driven to learn new applications, technologies, and skills Responds effectively under stressful situations With guidance, learns quickly on the job Takes responsibility for his/her actions and is receptive to constructive criticism Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience Work Experience and Education Guidelines: Travel industry background with customer service support experience (preferred) Familiar with accounting terms and further financial operations will be an asset Previous experience in customer care position (preferred). University Degree (required) High School Degree or GED (required) Microsoft Office application skills, including Outlook, Access, and Excel Fluency with internet, computer usage and web-based application skills

Global Tour Coordinator, Malaysia

May 15, 2017 noman imran 0

Job Description European land arrangement in general, by sending out booking request to our European network offices or Suppliers, on behalf of Sales offices in Japan and in South-East Asia. Obtain confirmations of requested Services’ from our European network offices or Suppliers in a timely manner in order to produce Tour documents. Dealing and communicating with Sales staff based in Japan or in South-East Asia regarding clients’ needs and requirements Booking Japanese / Asian package tours by using In-house computer system. Focus on searching for hotel allocations, sending booking request of all travel materials like transportation and all other concerning services (e.g. meal, guides, entrance, etc) Liaise with internal departments (Sales person and incoming operations) regarding queries and confirmed bookings by writing in English. Answering all enquiries by professional system or email promptly

Lodging Partner Associate – Burmese Language Support, Malaysia

May 14, 2017 noman imran 0

Job Description Responsibilities: Respond to inventory management inquiries Contact lodging partners to resolve issues (questions, changes, etc.) Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc. Provide EPC user maintenance functions Proactively call lodging partners to resolve future issues Qualifications Fluent proficiency & comprehension in Burmese is required and English (preferred). Knowledge in other APAC language(s) is an added plus. Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way Strong ability to multi-task while effectively communicating with partners/customers Strong time management skills Ability to develop effective solutions to difficult problems or situations Is confident about his/her ability to contribute effectively Independently driven to learn new applications, technologies, and skills Responds effectively under stressful situations With guidance, learns quickly on the job Takes responsibility for his/her actions and is receptive to constructive criticism Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience Work Experience and Education Guidelines: Travel industry background with customer service support experience (preferred) Familiar with accounting terms and further financial operations will be an asset Previous experience in customer care position (preferred). University Degree (required) High School Degree or GED (required) Microsoft Office application skills, including Outlook, Access, and Excel Fluency with internet, computer usage and web-based application skills

Global Tour Coordinator, Malaysia

May 14, 2017 noman imran 0

Job Description European land arrangement in general, by sending out booking request to our European network offices or Suppliers, on behalf of Sales offices in Japan and in South-East Asia. Obtain confirmations of requested Services’ from our European network offices or Suppliers in a timely manner in order to produce Tour documents. Dealing and communicating with Sales staff based in Japan or in South-East Asia regarding clients’ needs and requirements Booking Japanese / Asian package tours by using In-house computer system. Focus on searching for hotel allocations, sending booking request of all travel materials like transportation and all other concerning services (e.g. meal, guides, entrance, etc) Liaise with internal departments (Sales person and incoming operations) regarding queries and confirmed bookings by writing in English. Answering all enquiries by professional system or email promptly

Proposal Engineer, Malaysia

May 14, 2017 noman imran 0

Job Description The Job: The incumbent will assist in the review of tenders/RFQ documents and preparation of technical proposals/ bids including the associated Financial Analysis and ISO documentation, compilation and preparation of response towards pre-screening/pre-enquiry/survey exercise. He/She will also assist in the preparation/ updating/maintaining of enquiries/project status reports including other departmental reports as required by the management. Qualification & Requirements: •    Diploma/Degree in any Engineering discipline •    Minimum 3 years’ working experience in the Tendering/Proposal Division in the oil & gas related industry •    Excellent computer skills Candidates for the above positions should demonstrate strong interpersonal skills, maturity and the ability to work under pressure. Excellent written and oral communication skills in English is also a must. An attractive remuneration package commensurate with experience awaits the successful candidates. If you are up to the challenge and seek a new and exciting career opportunity, please email or post your application complete with CV and a recent photograph before May 26,2017 to: E-mail:hr@iev-group.com

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