Client Relations Representative

Organization:   Carebook

Area:    Montreal, QC

Carebook is a trusted wellbeing associate that essentially streamlines overseeing and enhancing individuals’ wellbeing, and the strength of their friends and family, in the most extensive, customized and secure way. We imagine a world where achievement is measured by the wellbeing and prosperity of all people and where we are perceived as the most-trusted programming answer for accomplish a more advantageous world.

We are working out our central station in Montreal, and searching for champions to join our developing group. We work like a startup. In this way, we buckle down, move fast, and periodically wear various caps. Most importantly else, we jump at the chance to have some good times and cooperate as a group, and offer a moving working environment to do only that!


We’re searching for an enthusiastic, engaged and energetic expert who has a craving to grow long haul connections to accomplish consumer loyalty, in our requesting, quick paced environment. You will fabricate, draw in, keep up and upgrade associations with our customers and our groups in a conscious and benevolent way. You will look into and investigate issues freely, and precisely track and record reported concerns. You likewise appreciate interfacing with individuals by email, telephone, on-line talk and face to face, and flourish to accomplish the most abnormal amount of client administration.

You will be:

Working with business specialists, engineers and partners to distinguish and resolve issues

Taking an interest in the testing of the application to recreate customer issues

Recording required bug-fixes, highlight change solicitations and upgrades

Performing information section assignments, and database upkeep to stay up with the latest

Fabricating and keeping up an information base of normal client inquiries and answers

Help with the interpretation of Carebook items from English to French


Speaking with customers, clinicians, administrators, designers and every other partner in a deferential, sure, and accommodating way that assembles trust, comprehension and believability – and that advances positive issue determination

Keeping up solid customer relations and anticipating a positive picture as a first line bolster for individual customers, companies and accomplices

Working under weight, acclimating to changing needs and reacting to earnest issues expeditiously


A Degree/Diploma in Computer Science, Information Systems, Business Administration or proportionate

3 to 5 years’ experience supporting a product application, Web/Mobile Application is an or more

A positive and cheery disposition and a cooperative person


A self-starter and cooperative person who works viably independently with a negligible bearing

Bilingual, French and English, composed and talked (obligatory)

You have incredible verbal and composed relational abilities (Organize and impart data unmistakably)

You can work in a quick paced and start up environment

We are developing rapidly and looking for inspired and lively people to drive us forward. Does this sound like a right fit? We can hardly wait to get notification from you. Not exactly right, but rather you have the perfect individual at the top of the priority list? It would be ideal if you impart to them!


Please forward your resume to Eve Lessard, Recruitment consultant:

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