Customer Care Representative


Talentcor London is currently recruiting for our client, a London based multi-national organization considered a leader in the manufacturing sector.

We are looking to fill a Customer Care Representative

Customer Service Support:

• Respond quickly and effectively to inbound calls from customers, sales representatives, dealer representatives and institutions

o answer calls requesting technical information or order inquiries ensuring resolution of concerns/questions or redirecting as appropriate ie. To Professional Services, Marketing or Sales Marketing & Professional Services Support:

• Work with the marketing team to support and execute marketing campaigns as needed

• Process invoices and promotions, replenish sample inventory and track donations and spending

• Compile, analyze and report on competitive intelligence

• Work with Professional Services and team in the planning, execution and follow up of seminars and other continuing education speaker events

• Coordinate University and Institutional awards

• Participate in dental and marketing education and training

• Attend events, tradeshows, and co-travel as recommended by manager

• Adhere to internal regulatory and legal requirements

• Remain current on all appropriate Health Canada Regulations regarding the sale of health care products

• Interact with internal and external stakeholders, including

Customer Service, Business Services, Service support, IT, Marketing and Sales organizations.

Basic Qualifications:

Education Level :

Bachelor degree or greater

Years of Exp: 2-3 years in customer service Strong customer focus and consultative skills with a proven ability to develop solutions that address customer needs

Strong communication and relationship building skills

Fast learner, adept at understanding and articulating product features, benefits and corresponding value propositions

Team player and dynamic with desire to succeed

Other: Proficient with MS office applications


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