Mail Services Rep Waterloo, canada

Mail Services Rep

Administrative and Support Services

Sun Life Financial Inc

Waterloo, Ontario

** 1 Year Contract Opportunity **

Role Summary:

This role offers an exciting opportunity to work in a fast paced, dynamic team environment, providing support to our Business areas. Successful candidate will work closely with other members of the Canadian Document Services team, in

a production process to ensure service standards are met daily.

Main Accountabilities:

  • Daily mail deliveries
  • Processing of Canada Post mail
  • Processing of Courier mail via Purolator
  • Sorting of internal system generated output
  • Accountable for quality of material processed
  • Accountable for understanding the end-to-end processes for CDS
  • Responsible for communicating change that could lead to positive process enhancements
  • Maintain professional positive attitude within all areas of SLF
  • Recognizing what needs to be done to meet customer and business needs
  • Determines on a daily basis when to move from assigned responsibilities to constrained areas that are adversely affecting the ability to achieve our service levels
  • Other duties as required


  • Ability to be on your feet for extended periods of time
  • Proven ability to work well in a multitasked environment
  • Display professionalism at all times
  • Complete all work with a high attention to detail and accuracy
  • Strong focus on Customer Service
  • Well organized with the ability to prioritize tasks
  • Strong focus on working as a team
  • Excellent problem solving skills
  • Strong analytical skills
  • Positive attitude
  • Imagination, creativity
  • Process proficient
  • Excellent plain language writing skills


  • Bilingual
  • Computer knowledgeable

Notes / Unique Requirements:

  • Ability to handle fluctuating work volumes
  • Ability to work in a fast paced environment
  • Ability to lift items weighing 50 to 75 lbs
  • Ability to work overtime with minimal notice when volumes dictate
  • Limited vacation during peak seasons
  • Applicants will be required to pass RCMP Enhanced Security Clearance

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to before 07-03-2017 the

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